Terms & Conditions

1. Introduction

1.1 About these Terms

These Terms and Conditions ("Terms") govern the use of the Privi website, mobile application and membership services. By creating an account, purchasing a membership or using any part of the Privi platform, you agree to be legally bound by these Terms.

If you do not agree to these Terms, you must not create an account, purchase a membership or continue using Privi.

These Terms form a legally binding agreement between you and Privi.

1.2 About Privi

Privi is a paid membership platform that gives members access to exclusive offers, discounts and benefits provided by participating businesses throughout the United Kingdom.

Privi is designed to help members discover places to eat, shop, relax and enjoy experiences while making savings through participating businesses.

Privi is not a retailer, restaurant, venue or service provider. Goods and services purchased through participating businesses are supplied directly by those businesses under their own terms and conditions.

1.3 Acceptance of these Terms

By creating an account or using Privi you confirm that:

• you have read these Terms in full;
• you understand these Terms;
• you agree to comply with these Terms;
• you agree to any policies referred to within these Terms, including the Privacy Policy and any other applicable policies published by Privi.

1.4 Changes to these Terms

Privi may update these Terms from time to time to reflect changes in legislation, business operations, technology or the services provided.

Where changes materially affect members' rights or obligations, reasonable notice will be provided before the updated Terms take effect.

Your continued use of Privi after updated Terms become effective constitutes acceptance of those revised Terms.

1.5 Additional Policies

These Terms should be read together with all other policies published by Privi, including but not limited to:

• Privacy Policy
• Cookie Policy
• Acceptable Use Policy
• Subscription Terms
• Cancellation and Refund Policy
• Business Partner Agreement (where applicable)

Together, these documents form the contractual framework governing the use of Privi.

2. Definitions

For the purposes of these Terms, the following definitions apply.

• Account means the personal Privi account created by a member to access the services provided through the website or mobile application.
• Business means any company, sole trader, partnership or organisation that has agreed to publish one or more offers through Privi.
• Business Offer means any promotion, discount, reward, benefit or incentive made available by a participating business through Privi.
• Business Partner means a business that has been approved by Privi to publish offers on the platform.
• Content means all text, graphics, logos, icons, software, branding, layouts, databases, code, images and other materials made available through Privi.
• Member means an individual who holds an active Privi membership.
• Membership means the paid subscription that provides access to Business Offers and other membership benefits available through Privi.
• Offer means any discount, promotion or benefit displayed within the Privi platform by a participating Business Partner.
• Platform means the Privi website, mobile application and any associated online services operated by Privi.
• Redemption means the process by which a Member accesses or uses an Offer using a method approved by Privi and the participating Business.
• Subscription means the recurring monthly or annual payment that provides continued Membership.
• User means any person accessing or using the Platform, whether or not they hold an active Membership.

Unless the context requires otherwise:

• singular words include the plural;
• plural words include the singular;
• references to one gender include all genders;
• headings are included for convenience only and do not affect interpretation.

3. Eligibility

3.1 Who may become a Member

To create a Privi account or purchase a Membership, you must:

• be at least 18 years of age;
• have the legal capacity to enter into a binding contract;
• reside in the United Kingdom or another location where Privi makes its services available;
• provide accurate, complete and up-to-date information when registering your account; and
• comply with these Terms and all other applicable Privi policies.

Privi reserves the right to refuse, suspend or terminate Membership where these eligibility requirements are not met.

3.2 Accuracy of Information

You are responsible for ensuring that all information provided to Privi is accurate and kept up to date.

If your details change, you should update your account as soon as reasonably possible.

Providing false, misleading or fraudulent information may result in the suspension or termination of your Membership without refund.

3.3 One Account per Individual

Each Membership is intended for the personal use of one individual only.

Unless expressly authorised by Privi, an individual may only hold one active Membership account.

Creating multiple accounts to obtain additional offers, introductory pricing or other Membership benefits is prohibited.

Privi reserves the right to merge, suspend or permanently remove duplicate accounts where misuse is identified.

3.4 Account Security

You are responsible for maintaining the confidentiality of your login details.

You must take reasonable steps to prevent unauthorised access to your account.

You must not:

• share your login credentials with another person;
• permit another person to use your Membership;
• knowingly allow unauthorised access to your account.

You remain responsible for all activity that takes place using your account unless you have notified Privi that your account security has been compromised.

If you believe your account has been accessed without your permission, you should change your password immediately and notify Privi as soon as reasonably practicable.

3.5 Business Use

Privi Membership is intended for personal consumer use.

Unless expressly authorised by Privi in writing, Membership may not be used:

• for commercial resale;
• by businesses purchasing Memberships on behalf of customers;
• to generate commercial profit through redistribution of offers; or
• in any manner inconsistent with the intended purpose of the Platform.

Separate commercial arrangements may be offered by Privi from time to time but will be subject to their own terms.

3.6 Right to Refuse Membership

Privi reserves the right to refuse any application for Membership where it reasonably believes that:

• these Terms may be breached;
• fraudulent or unlawful activity is suspected;
• false information has been provided;
• an applicant has previously had a Membership suspended or terminated for breaching these Terms; or
• accepting the Membership would expose Privi, its Members or participating Businesses to unreasonable risk.

Where reasonably possible, Privi will explain the reason for refusing an application. However, Privi is not obliged to disclose information where doing so would compromise fraud prevention, security measures or legal obligations.

4. Membership

4.1 Membership Overview

A Privi Membership provides Members with access to participating Business Offers available through the Privi Platform during the period of an active Subscription.

Membership provides access to offers published by participating Businesses but does not guarantee that a particular offer, business or category will always be available.

The range, number and availability of offers will naturally evolve as Businesses join, leave or amend their participation.

4.2 Membership Benefits

Subject to an active Subscription, Members may be able to:

• browse participating Businesses;
• discover offers based on their location;
• save favourite Businesses and Offers;
• redeem eligible offers in accordance with each Business's redemption requirements;
• access additional Membership features introduced by Privi from time to time.

Privi may introduce, improve or discontinue features as the Platform develops.

4.3 Membership Does Not Guarantee Savings

Privi provides access to offers made available by participating Businesses.

Actual savings will depend upon:

• which Businesses a Member chooses to visit;
• whether an Offer is available at the time of redemption;
• compliance with any conditions attached to the Offer;
• the Member's purchasing decisions.

Privi does not guarantee that every Member will achieve a particular level of financial saving.

4.4 Availability of Businesses and Offers

Businesses independently decide:

• whether to participate in Privi;
• which offers to publish;
• the value of those offers;
• any applicable conditions;
• when offers begin or end.

As a result, the Businesses and Offers available through Privi may vary by location and may change without notice.

Privi will use reasonable efforts to keep information accurate and up to date but cannot guarantee continuous availability of any specific Business or Offer.

4.5 Membership is Personal

Membership is personal to the registered Member.

Unless a Business Offer specifically permits otherwise, Membership may not be transferred, shared, sold, loaned or assigned to another individual.

Any attempt to transfer Membership rights may result in immediate suspension or termination of the account.

4.6 Digital Service

Privi is a digital Membership service.

Membership provides access to digital content and participating Business Offers through the Platform.

No physical membership card is included unless expressly stated by Privi.

Members are responsible for ensuring they have a compatible device and internet connection capable of accessing the Platform.

4.7 Service Availability

Privi aims to make the Platform available at all times.

However, access may occasionally be interrupted due to:

• scheduled maintenance;
• software updates;
• technical faults;
• security incidents;
• failures of third-party systems;
• circumstances beyond Privi's reasonable control.

Privi will use reasonable endeavours to minimise disruption but does not guarantee uninterrupted or error-free availability.

Temporary interruptions do not normally entitle Members to compensation or refunds unless required by applicable law.

4.8 Future Development

Privi is a developing service.

To improve the Member experience, Privi may introduce new features, categories, Businesses, technologies and functionality over time.

Privi may also remove or replace features that are no longer appropriate, practical or commercially viable.

Where changes materially affect the Membership service, Members will be notified where reasonably practicable.

4.9 Relationship Between Members and Businesses

When a Member purchases goods or services from a participating Business, the contract for those goods or services is formed directly between the Member and the Business.

Privi is not a party to that transaction.

Any questions relating to products, food, services, pricing, availability, quality, warranties or customer service should initially be directed to the relevant Business.

Nothing within these Terms limits any statutory rights a Member may have against the Business supplying the goods or services.

5. Subscription and Payment

5.1 Subscription Plans

Privi offers Membership through recurring subscription plans.

At launch, the available subscription options are:

• Monthly Membership; and
• Annual Membership.

The current subscription prices are displayed on the Privi website and mobile application at the time of purchase.

All prices are shown in Pounds Sterling (£) unless otherwise stated.

5.2 Payment

Membership fees must be paid in advance using a payment method accepted by Privi.

By purchasing a Membership, you authorise Privi, or its appointed payment provider, to collect recurring payments in accordance with your chosen subscription plan.

Payments are securely processed by authorised third-party payment providers. Privi does not store your full payment card details.

5.3 Subscription Commencement

Your Membership begins once payment has been successfully authorised and your account has been activated.

Access to Member-only content and Business Offers is available only whilst your Membership remains active.

5.4 Automatic Renewal

Unless cancelled in accordance with these Terms, all Membership subscriptions automatically renew at the end of each subscription period.

By purchasing a Membership, you agree that recurring payments will continue until cancelled.

Renewal payments will normally be collected using your saved payment method on or shortly before your renewal date.

5.5 Renewal Pricing

Your subscription will normally renew at the price applicable to your Membership at the time of renewal.

If Privi intends to increase subscription prices, Members will be given reasonable notice before the new price takes effect.

Members who do not wish to continue at the revised price may cancel their Membership before their next renewal date.

5.6 Failed Payments

If a scheduled payment cannot be successfully collected, Privi may:

• attempt to collect payment again;
• notify you that payment has failed;
• temporarily restrict access to Membership benefits;
• suspend your Membership until payment is received.

If payment remains outstanding, your Membership may be cancelled.

Privi reserves the right to recover any unpaid subscription fees where legally permitted.

5.7 Taxes

Subscription prices include any taxes required by law unless otherwise stated.

If tax rates change, Privi reserves the right to adjust pricing where required by applicable legislation.

5.8 Promotional Pricing

From time to time, Privi may offer promotional pricing, introductory offers or limited-time Membership discounts.

Such promotions:

• may be available only for specified periods;
• may apply only to new Members or selected groups;
• may be subject to additional terms.

Unless expressly stated otherwise, promotional pricing applies only for the promotional period and does not guarantee the same price upon renewal.

5.9 Payment Security

All payments are processed using secure payment systems provided by authorised third-party payment providers.

Privi takes reasonable steps to ensure payment information is handled securely but cannot accept responsibility for failures arising from third-party payment systems outside its reasonable control.

5.10 Changes to Subscription Plans

Privi may introduce new Membership plans, modify existing plans or discontinue particular subscription options.

Where such changes materially affect existing Members, reasonable notice will be provided before the changes take effect.

Existing Members may be offered the opportunity to remain on their current plan where commercially practical, although this cannot be guaranteed.

6. Cancellation

6.1 Cancelling Your Membership

You may cancel your Membership at any time through your account settings or by using any other cancellation method made available by Privi.

Cancellation prevents future renewal payments but does not normally end your Membership immediately.

Unless otherwise required by law, your Membership will remain active until the end of the subscription period that has already been paid for.

6.2 Effect of Cancellation

Following cancellation:

• no further recurring subscription payments will be collected unless you choose to re-subscribe;
• your Membership benefits will continue until the end of your current paid subscription period;
• access to Member-only features, offers and services will end once your Membership expires.

Your account may remain available for administrative purposes unless you separately request account deletion in accordance with the Privacy Policy.

6.3 Rejoining

Former Members may purchase a new Membership at any time, subject to the subscription plans and prices available at the time of rejoining.

Previous promotional pricing or legacy subscription arrangements may not be available when rejoining.

6.4 Cancellation by Privi

Privi may suspend or terminate a Membership where:

• these Terms have been breached;
• fraudulent activity is suspected;
• Membership has been used unlawfully;
• payment obligations have not been met;
• continued Membership would present a security, legal or operational risk.

Where reasonably practicable, Privi will notify the Member before termination.

Immediate suspension or termination may occur without prior notice where necessary to prevent fraud, protect Businesses or Members, comply with legal obligations or safeguard the integrity of the Platform.

6.5 Cooling-Off Rights

If you purchase a Membership online, you may have the right under applicable consumer legislation to cancel within the statutory cooling-off period.

Where you request immediate access to the digital Membership during that period, your cancellation rights may be affected in accordance with applicable law.

Further information is provided in Privi's Cancellation and Refund Policy.

7. Refund Policy

7.1 General Policy

Privi aims to provide a fair and transparent Membership service.

Refund requests will be considered in accordance with these Terms, the Cancellation and Refund Policy and applicable consumer legislation.

7.2 Subscription Fees

Subscription payments are generally non-refundable once paid.

Cancelling a Membership stops future renewal payments but does not normally entitle the Member to a full or partial refund for the current subscription period.

7.3 Circumstances Where Refunds May Be Considered

Privi may provide a full or partial refund where, for example:

• a duplicate payment has been taken in error;
• a technical fault caused an incorrect charge;
• a payment was processed incorrectly by Privi;
• a refund is required by applicable law;
• Privi determines, at its sole discretion, that exceptional circumstances justify a refund.

Each request will be considered individually.

Nothing in this section limits any statutory rights available to consumers under applicable law.

7.4 No Refund for Unused Membership

No refund or credit will normally be provided because:

• a Member has not used their Membership;
• a Member has not redeemed any offers;
• a Member changes their mind after the applicable cancellation period;
• a Member no longer wishes to use the service.

Membership provides ongoing access to the Platform throughout the subscription period rather than guaranteeing a minimum level of use.

7.5 Business-Related Issues

Refunds will not normally be provided because:

• a Business has withdrawn from the Platform;
• an individual Offer has expired;
• a particular Business is unavailable;
• a Business has amended the terms of an Offer;
• a Member chooses not to use available Businesses or Offers.

Privi continually develops its network of participating Businesses and cannot guarantee that any individual Business or Offer will remain available throughout a Membership period.

7.6 Refund Method

Where a refund is approved, it will normally be returned using the original payment method wherever reasonably possible.

Processing times will depend upon the payment provider and financial institution involved.

7.7 Statutory Rights

Nothing in these Terms excludes or limits any rights that cannot legally be excluded under the laws of England and Wales or any other applicable consumer protection legislation.

8. Business Offers

8.1 Independent Businesses

All offers available through Privi are created and managed by participating Businesses.

Each Business is solely responsible for:

• the offers it publishes;
• the products or services it supplies;
• the accuracy of its offer descriptions;
• the availability of its offers;
• honouring valid offer redemptions in accordance with its published terms.

Privi provides the platform through which offers are displayed but is not the supplier of the underlying goods or services.

8.2 Accuracy of Offers

Privi encourages Businesses to keep all published information accurate and up to date.

However, Businesses remain responsible for ensuring that their offers correctly describe:

• the discount or benefit available;
• any exclusions;
• opening times where relevant;
• booking requirements;
• eligibility criteria;
• redemption conditions;
• expiry dates where applicable.

While Privi takes reasonable steps to review information published on the Platform, it cannot guarantee that all information will always remain complete, accurate or current.

8.3 Changes to Offers

Businesses may amend, suspend or withdraw offers at any time.

This may occur for a variety of legitimate reasons, including but not limited to:

• seasonal promotions;
• stock availability;
• operational requirements;
• changes in trading conditions;
• staffing shortages;
• business closure;
• exceptional circumstances.

Privi will endeavour to reflect such changes on the Platform as soon as reasonably practicable after being notified by the Business.

8.4 Availability

Offers are subject to availability.

A Business may limit the availability of an offer by:

• day of the week;
• time of day;
• booking availability;
• stock levels;
• service capacity;
• geographical location;
• other reasonable conditions published with the offer.

Members are responsible for checking any applicable conditions before visiting or booking with a Business.

8.5 Offer Conditions

Each offer may include its own specific conditions.

Examples include, but are not limited to:

• advance booking requirements;
• minimum spend requirements;
• excluded products or services;
• exclusions on public holidays or special events;
• one redemption per visit;
• one redemption per Member;
• dine-in only;
• collection only;
• valid only during specified hours.

Where an offer contains specific conditions, those conditions apply in addition to these Terms.

8.6 Business Responsibility

The contract for any goods or services purchased using a Privi offer is formed directly between the Member and the Business.

The Business remains solely responsible for:

• product quality;
• food safety;
• service standards;
• pricing;
• fulfilment of orders;
• warranties;
• refunds relating to purchased goods or services;
• compliance with applicable laws and regulations.

Privi is not responsible for the performance of the Business once the Member enters into a transaction with that Business.

8.7 Pricing

Unless expressly stated otherwise, discounts apply only to the Business's standard selling price at the time of purchase.

Businesses are responsible for determining their own pricing.

Privi does not control or approve the pricing of goods or services sold by participating Businesses.

8.8 Refusal of Service

Nothing within these Terms prevents a Business from refusing to supply goods or services where it is legally entitled to do so.

Examples may include:

• abusive or threatening behaviour;
• intoxication;
• health and safety concerns;
• age restrictions;
• failure to comply with the Business's own lawful terms and conditions;
• suspected fraud.

The existence of a valid Privi Membership does not override the lawful rights of a Business to refuse service where appropriate.

8.9 Errors

Occasionally an offer may contain an administrative, pricing or technical error.

Where an obvious error has occurred, Privi or the Business may withdraw or correct the offer.

Neither Privi nor the Business will normally be required to honour an offer where it is clear that the published information resulted from a genuine and obvious mistake.

8.10 Business Closure

Privi cannot guarantee the continued trading of participating Businesses.

If a Business permanently closes, temporarily ceases trading or leaves the Platform, Members will not normally be entitled to compensation or a Membership refund.

Privi continually works to expand and refresh its network of participating Businesses and offers.

8.11 Removal from the Platform

Privi reserves the right to suspend, remove or decline to publish any Business or offer where it reasonably believes that doing so is necessary to:

• protect Members;
• maintain the integrity of the Platform;
• comply with legal obligations;
• investigate complaints;
• address inaccurate or misleading information;
• prevent misuse of the Platform.

Privi is under no obligation to continue displaying any particular Business or offer.

8.12 Complaints About Businesses

If a Member experiences an issue with a participating Business, they should first raise the matter directly with that Business, as it is responsible for the goods or services supplied.

Although Privi cannot resolve disputes relating to the underlying transaction, feedback may be considered when reviewing a Business's continued participation on the Platform.

9. Redemption Rules

9.1 General Redemption

Business Offers may only be redeemed using the method approved by both Privi and the participating Business.

Approved redemption methods may include:

• an in-app barcode;
• an in-app QR code;
• a unique promotional code;
• another validation method approved by Privi.

The approved redemption method will be displayed alongside the relevant offer.

9.2 Active Membership Required

Offers may only be redeemed whilst the Member holds an active Membership.

Businesses may request verification that a Membership is active before accepting an offer.

If a Membership has expired, been suspended or cancelled, offers may not be redeemed.

9.3 Following Offer Conditions

Members must comply with all conditions attached to an offer.

Failure to satisfy an offer's published conditions may result in the Business declining the redemption.

9.4 Personal Use Only

Offers are intended solely for the personal use of the registered Member.

Unless expressly stated within the offer, Members must not:

• transfer offers to another person;
• sell offers;
• reproduce offers;
• commercially exploit offers.

9.5 Verification

Businesses may take reasonable steps to verify eligibility before accepting an offer.

Verification may include confirming:

• that the Membership is active;
• that the redemption method is valid;
• that the offer conditions have been met.

Members must cooperate with reasonable verification requests.

9.6 Misuse of Offers

Privi takes misuse of Membership benefits seriously.

Examples of misuse include:

• attempting to redeem expired offers;
• altering or manipulating redemption methods;
• presenting copied or fraudulent redemption screens;
• attempting multiple redemptions where not permitted;
• knowingly providing false information;
• abusing Businesses or their staff in connection with an offer.

Where misuse is identified, Privi may suspend or terminate Membership without refund.

9.7 Technical Issues

If a technical issue prevents redemption, Members should notify the Business where appropriate and contact Privi as soon as reasonably practicable.

Neither Privi nor the Business guarantees that technical issues can always be resolved immediately.

Where reasonably possible, Privi will investigate genuine technical issues affecting offer redemption.

9.8 Right to Decline Redemption

A Business may decline an offer redemption where it reasonably believes:

• the Membership is inactive;
• the offer conditions have not been met;
• fraud is suspected;
• the redemption method has been tampered with;
• the Member is attempting to misuse the Platform.

Nothing in this section limits the statutory rights of Members under applicable consumer legislation.

9.9 Fair Use

Members are expected to use Privi fairly and in good faith.

Privi reserves the right to investigate unusual redemption activity where it reasonably believes the Platform is being used in a manner inconsistent with these Terms.

Reasonable investigations help protect honest Members, participating Businesses and the long-term integrity of the Privi Membership service.

10. Member Responsibilities

10.1 Responsible Use

Members are expected to use the Privi Platform responsibly, lawfully and in accordance with these Terms.

By using Privi, you agree to act honestly and respectfully towards Privi, participating Businesses, their employees and other Members.

10.2 Compliance with these Terms

Members must comply with:

• these Terms and Conditions;
• all policies published by Privi;
• the conditions attached to individual Business Offers;
• all applicable laws and regulations when using the Platform.

Failure to comply may result in the suspension or termination of Membership.

10.3 Respect for Participating Businesses

Businesses participate in Privi voluntarily.

Members must not:

• behave abusively towards Business owners or staff;
• pressure a Business to provide an offer that is unavailable or no longer valid;
• knowingly attempt to use an offer outside its published conditions;
• misrepresent what an offer includes;
• disrupt the normal operation of a participating Business.

Privi expects Members to treat participating Businesses with courtesy and respect at all times.

10.4 Respect for the Platform

Members must not knowingly take any action that could interfere with the operation, security or reliability of the Platform.

Examples include attempting to:

• overload the Platform;
• disrupt services;
• interfere with security measures;
• gain unauthorised access to systems;
• bypass technical controls.

10.5 Keeping Information Up to Date

Members are responsible for maintaining accurate account information.

This includes keeping current:

• email address;
• payment information where applicable;
• any other information necessary for the operation of the Membership.

Failure to maintain accurate information may affect access to Membership services.

10.6 Device Security

Members are responsible for the security of the devices used to access Privi.

Privi recommends that Members:

• keep devices updated;
• use secure passwords or biometric security where available;
• install software updates promptly;
• avoid accessing their account using untrusted or compromised devices.

10.7 Reporting Issues

Members are encouraged to report:

• technical faults;
• inaccurate Business information;
• suspected fraudulent activity;
• inappropriate content;
• security concerns;
• suspected misuse of the Platform.

Prompt reporting helps Privi maintain the quality and integrity of the Membership service.

10.8 Good Faith

Privi is built on trust between Members, Businesses and the Platform.

Members agree to use the service honestly and in good faith.

Behaviour intended to exploit loopholes, abuse offers or gain unfair advantages is inconsistent with these Terms and may result in action being taken against the account.

11. Prohibited Behaviour

11.1 General Prohibition

Members must not use Privi in any unlawful, fraudulent, dishonest or abusive manner.

The following examples are prohibited. This list is not exhaustive.

11.2 Account Sharing

Members must not:

• allow another person to use their Membership;
• share login credentials;
• lend, rent or sell access to their account;
• permit another person to redeem offers using their Membership.

Membership is personal to the registered account holder.

11.3 Fraudulent Activity

Members must not:

• create false accounts;
• impersonate another individual;
• provide false information;
• manipulate Membership status;
• attempt to obtain unauthorised discounts;
• knowingly engage in fraudulent activity.

Any suspected fraud may be investigated and reported to the appropriate authorities where required.

11.4 Manipulation of Offers

Members must not attempt to:

• alter redemption methods;
• duplicate redemption codes;
• circumvent offer conditions;
• exploit software errors;
• repeatedly redeem offers contrary to published conditions;
• assist another person in obtaining unauthorised Membership benefits.

11.5 Misuse of the Platform

Members must not:

• interfere with the operation of the Platform;
• attempt to access restricted areas;
• introduce malicious software;
• distribute viruses or harmful code;
• conduct security testing without permission;
• attempt to disrupt normal service.

11.6 Automated Access

Unless expressly authorised by Privi in writing, Members must not:

• use bots;
• use automated scripts;
• scrape data;
• harvest Business information;
• extract databases;
• use automated systems to access or monitor the Platform.

Reasonable use by standard web browsers and mobile devices is unaffected.

11.7 Intellectual Property Misuse

Members must not copy, reproduce, modify, distribute or commercially exploit any part of the Platform without the prior written permission of Privi or the relevant rights holder.

This includes, but is not limited to:

• logos;
• branding;
• graphics;
• software;
• databases;
• written content;
• Business information.

11.8 Unlawful Conduct

Members must not use the Platform to:

• commit criminal offences;
• facilitate unlawful activity;
• breach the rights of others;
• distribute unlawful content;
• encourage illegal behaviour.

Privi reserves the right to cooperate with law enforcement agencies where required by law.

11.9 False Complaints and Reviews

Members must not knowingly submit:

• false complaints;
• malicious reports;
• misleading information;
• defamatory statements;
• fabricated reviews.

Privi may investigate reports where misuse is suspected.

11.10 Circumvention

Members must not intentionally attempt to bypass these Terms or any technical or operational controls implemented by Privi.

This includes attempting to exploit omissions, software behaviour or administrative processes to obtain benefits not intended by the Membership.

11.11 Consequences of Prohibited Behaviour

Where Privi reasonably believes that prohibited behaviour has occurred, it may take one or more of the following actions:

• issue a warning;
• suspend Membership;
• terminate Membership;
• remove access to particular features;
• refuse future Membership applications;
• recover losses where legally permitted;
• report suspected criminal activity to the appropriate authorities.

The action taken will depend upon the seriousness and circumstances of the breach.

12. Account Suspension and Termination

12.1 Suspension

Privi may suspend a Member's account where it reasonably believes that suspension is necessary to:

• investigate suspected misuse;
• prevent fraud;
• protect Businesses;
• protect other Members;
• protect the security or integrity of the Platform;
• comply with legal obligations.

During a suspension, access to some or all Membership benefits may be restricted.

12.2 Termination by Privi

Privi may terminate a Membership where, including but not limited to, a Member:

• commits a serious breach of these Terms;
• repeatedly breaches these Terms;
• engages in fraudulent activity;
• abuses participating Businesses or their staff;
• fails to maintain required subscription payments;
• uses the Platform unlawfully;
• creates unacceptable legal, financial or operational risk for Privi.

Termination may occur immediately where the circumstances reasonably justify doing so.

12.3 Termination by the Member

Members may terminate their Membership by cancelling their Subscription in accordance with Section 6.

Termination by the Member does not affect any rights or obligations that arose before the Membership ended.

12.4 Effect of Termination

Following termination:

• access to Member-only features will end;
• Business Offers will no longer be available;
• recurring payments will cease where applicable;
• certain account information may be retained where required by law or in accordance with the Privacy Policy.

Termination does not affect any legal rights or obligations that survive the end of the Membership.

12.5 Appeals

Where a Member believes their account has been suspended or terminated in error, they may contact Privi to request that the decision be reviewed.

Privi will consider all reasonable information provided but reserves the right to make the final decision regarding continued access to the Platform.

Nothing in this section prevents Privi from taking immediate action where necessary to protect the Platform, participating Businesses or other Members.

13. Intellectual Property

13.1 Ownership

Unless otherwise stated, all intellectual property rights in the Privi Platform are owned by, licensed to, or lawfully used by Privi.

This includes, but is not limited to:

• the Privi name;
• logos and branding;
• software;
• website design;
• mobile application design;
• databases;
• written content;
• graphics;
• icons;
• layouts;
• source code;
• functionality;
• documentation.

Nothing in these Terms transfers ownership of any intellectual property rights to a Member.

13.2 Limited Licence

Subject to these Terms, Privi grants Members a limited, non-exclusive, non-transferable and revocable licence to access and use the Platform solely for personal, non-commercial purposes during an active Membership.

This licence ends automatically when Membership ends or access to the Platform is terminated.

13.3 Restrictions

Except where permitted by law or expressly authorised by Privi in writing, Members must not:

• copy or reproduce any part of the Platform;
• modify Platform content;
• distribute Platform content;
• commercially exploit Platform content;
• create derivative works;
• reverse engineer software;
• decompile or disassemble software;
• remove copyright or proprietary notices;
• use Privi branding without permission.

13.4 Business Intellectual Property

Businesses retain ownership of their own:

• names;
• logos;
• trademarks;
• product descriptions;
• promotional materials;
• other intellectual property published through the Platform.

Publication on Privi does not transfer ownership of those rights to Privi or to Members.

13.5 Feedback

Where a Member voluntarily provides suggestions, recommendations or feedback regarding Privi, the Member grants Privi the right to use that feedback for the purpose of improving the Platform without any obligation to provide payment or acknowledgement.

This does not affect any rights a Member may have under applicable intellectual property law in relation to original works independently created outside such feedback.

13.6 Copyright Infringement

Privi respects the intellectual property rights of others.

If any person believes that content available on the Platform infringes their intellectual property rights, they should contact Privi with sufficient information to enable the matter to be investigated.

Where appropriate, Privi may remove or restrict access to the disputed content while enquiries are carried out.

14. Privacy and Data Protection

14.1 Privacy

Privi is committed to protecting personal information and handling data responsibly.

The collection, use, storage and protection of personal data is governed by the Privi Privacy Policy.

By using the Platform, Members acknowledge that their personal information will be processed in accordance with that Privacy Policy.

14.2 Data Protection

Privi processes personal information in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Privi takes appropriate technical and organisational measures to safeguard personal information against unauthorised access, loss, misuse or disclosure.

14.3 Third-Party Services

Certain services used by Privi, including payment processing and other operational services, may be provided by carefully selected third-party providers.

Where personal information is shared with such providers, it will be limited to what is reasonably necessary for the relevant service and handled in accordance with applicable data protection laws.

14.4 Member Responsibilities

Members are responsible for keeping their account information accurate and for protecting access to their account.

Members should notify Privi promptly if they believe their account or personal information has been compromised.

15. Limitation of Liability

15.1 Reasonable Care

Privi will exercise reasonable care and skill in providing the Platform and Membership services.

However, no online service can guarantee uninterrupted availability or that every aspect of the Platform will always operate without error.

15.2 Nature of the Service

Privi provides access to offers made available by participating Businesses.

Privi is not the supplier of the goods or services purchased from those Businesses and is not responsible for their actions, omissions or performance.

Contracts for goods or services are formed directly between the Member and the relevant Business.

15.3 Business Responsibility

To the fullest extent permitted by law, Privi is not responsible for:

• the quality of products or services supplied by Businesses;
• food quality or food safety;
• pricing decisions;
• availability of stock;
• booking availability;
• customer service standards;
• delivery times;
• warranties;
• refunds relating to goods or services;
• acts or omissions of participating Businesses.

Any concerns regarding those matters should be raised directly with the relevant Business.

15.4 Accuracy of Information

Privi takes reasonable steps to ensure that information displayed on the Platform is accurate.

However, information may occasionally become outdated or contain errors due to changes made by participating Businesses or circumstances outside Privi's reasonable control.

Members should verify any important information, including opening hours, booking requirements and offer conditions, before making travel arrangements or purchases.

15.5 Availability of the Platform

Privi does not guarantee that the Platform will always be available, uninterrupted, secure or free from errors.

Temporary interruptions may occur due to:

• maintenance;
• software updates;
• technical faults;
• failures affecting third-party providers;
• internet connectivity issues;
• cyber security incidents;
• events beyond Privi's reasonable control.

Privi will use reasonable endeavours to restore normal service as quickly as reasonably practicable.

15.6 No Guarantee of Particular Offers

Privi does not guarantee:

• that any particular Business will remain on the Platform;
• that a particular offer will continue to be available;
• that offers will be available in every geographical area;
• that Members will achieve a particular level of savings;
• that Businesses will continue trading.

Membership provides access to the Platform and participating Businesses available at the relevant time.

15.7 Indirect Loss

To the fullest extent permitted by law, Privi shall not be liable for indirect or consequential losses arising from the use of the Platform.

This includes, where applicable:

• loss of profits;
• loss of business opportunity;
• loss of anticipated savings unrelated to the Membership itself;
• loss of goodwill;
• loss of reputation;
• interruption to business activities.

This section applies only to the extent permitted by applicable law.

15.8 Consumer Rights

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

In particular, nothing in these Terms excludes or limits liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• any rights that consumers cannot legally waive under applicable legislation.

Your statutory rights remain unaffected.

15.9 Force Majeure

Privi shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events beyond its reasonable control.

Examples include, but are not limited to:

• natural disasters;
• fire;
• flood;
• severe weather;
• war;
• terrorism;
• civil unrest;
• industrial disputes;
• interruption of utilities;
• internet failures;
• failures affecting third-party service providers;
• government action;
• public health emergencies.

Privi will take reasonable steps to minimise the impact of such events where reasonably practicable.

16. Changes to the Service

16.1 Continuous Improvement

Privi is committed to continually improving the Membership experience.

To support the ongoing development of the Platform, Privi may introduce new features, functionality, categories, services or tools from time to time.

Such improvements are intended to enhance the value of Membership and may be implemented without prior notice where they do not materially affect Members' rights.

16.2 Changes to Features

Privi reserves the right to:

• add new features;
• modify existing functionality;
• improve the user interface;
• introduce new Membership benefits;
• remove obsolete features;
• replace technology used within the Platform.

Privi will endeavour to ensure that changes improve the overall Member experience wherever reasonably possible.

16.3 Changes to Businesses and Offers

The Businesses and Offers available through Privi will naturally change over time.

Businesses may:

• join the Platform;
• leave the Platform;
• amend their offers;
• introduce new promotions;
• discontinue existing promotions.

These changes form part of the normal operation of the Membership service.

16.4 Maintenance

Privi may temporarily suspend access to all or part of the Platform in order to:

• carry out scheduled maintenance;
• install software updates;
• improve security;
• investigate technical issues;
• upgrade infrastructure.

Where reasonably practicable, planned maintenance that is expected to significantly affect Members will be communicated in advance.

16.5 Emergency Changes

Privi may make immediate changes where reasonably necessary to:

• address security vulnerabilities;
• prevent fraud;
• comply with legal obligations;
• protect Members;
• protect participating Businesses;
• maintain the integrity of the Platform.

Where possible, Members will be informed after such changes have been implemented.

16.6 Discontinuation of Services

If Privi decides to permanently discontinue a significant part of the Membership service, reasonable notice will normally be provided where practicable.

Nothing in this section affects any statutory rights that Members may have under applicable law.

17. Changes to these Terms

17.1 Right to Update

Privi may amend these Terms from time to time.

Updates may be necessary to reflect:

• changes in legislation;
• regulatory requirements;
• developments in technology;
• improvements to the Platform;
• changes to business operations;
• the introduction of new Membership features.

17.2 Notification

Where changes materially affect the rights or obligations of Members, Privi will provide reasonable notice before the updated Terms take effect.

Notice may be provided by:

• email;
• in-app notification;
• publication on the Privi website;
• another appropriate communication method.

17.3 Continued Use

By continuing to use the Platform after updated Terms take effect, Members agree to be bound by those revised Terms.

If a Member does not agree with the revised Terms, they should cancel their Membership in accordance with these Terms.

18. Governing Law and Jurisdiction

18.1 Governing Law

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and interpreted in accordance with the laws of England and Wales.

18.2 Jurisdiction

Subject to any mandatory rights available to consumers under applicable law, the courts of England and Wales shall have jurisdiction to hear any dispute arising from these Terms or the use of the Privi Platform.

Nothing in these Terms limits any statutory rights allowing consumers to bring proceedings in another court where such rights are provided by law.

18.3 Severability

If any provision of these Terms is found by a court or other competent authority to be unlawful, invalid or unenforceable, that provision shall be treated as severed from the remaining Terms.

The remainder of these Terms shall continue in full force and effect.

18.4 Waiver

If Privi delays or chooses not to exercise any right available under these Terms, this shall not prevent Privi from exercising that right at a later time.

Any waiver must be made expressly and shall apply only to the specific circumstance for which it is given.

18.5 Entire Agreement

These Terms, together with any policies expressly referred to within them, constitute the entire agreement between Privi and the Member in relation to the use of the Platform and supersede any previous discussions, understandings or agreements relating to the same subject matter.

19. Company Information

The official website will display the company information required by applicable law, including, where relevant: the registered company name, company registration number, registered office address, contact email address, and VAT registration details (if applicable).