Acceptable Use Policy

1. Introduction

1.1 Purpose of this Policy

This Acceptable Use Policy explains the standards of behaviour expected from anyone accessing or using the Privi website, mobile application or Membership services.

Its purpose is to protect Members, participating Businesses, Privi and the integrity of the Platform.

By accessing or using Privi, you agree to comply with this Policy.

This Policy should be read alongside the Privi Terms & Conditions, Privacy Policy and any other applicable Privi policies.

1.2 Scope

This Policy applies to:

• Members;
• visitors to the Privi website;
• anyone creating an account;
• anyone using the Privi mobile application;
• any individual interacting with the Platform or its services.

2. General Principles

Privi is built on trust, fairness and respect.

Users are expected to use the Platform honestly, responsibly and lawfully.

You must not use Privi in any way that:

• breaches applicable laws or regulations;
• infringes the rights of others;
• compromises the security or operation of the Platform;
• damages the reputation of Privi or participating Businesses;
• interferes with another person's use of the Platform.

3. Lawful Use

You must only use Privi for lawful purposes.

You must not use the Platform to:

• commit or facilitate criminal activity;
• engage in fraud;
• obtain unauthorised financial benefit;
• breach intellectual property rights;
• breach contractual obligations;
• assist another person in unlawful activity.

4. Account Security

You are responsible for maintaining the security of your account.

You must:

• keep your login details confidential;
• use a secure password;
• notify Privi promptly if you believe your account has been compromised;
• take reasonable steps to prevent unauthorised access.

You must not knowingly allow another person to use your Membership account.

5. Fair Use of Membership

Membership is intended solely for the personal use of the registered Member.

You must not:

• share your Membership with another person;
• sell or transfer your Membership;
• create multiple accounts to obtain additional Membership benefits;
• attempt to bypass Membership restrictions;
• use Membership for commercial purposes unless expressly authorised by Privi.

6. Use of Business Offers

When using Business Offers, you must:

• comply with the published conditions of each offer;
• present valid Membership where required;
• act honestly during redemption;
• treat Business staff with courtesy and respect.

You must not:

• alter redemption methods;
• use copied or manipulated redemption screens;
• knowingly redeem expired offers;
• attempt repeated redemptions where not permitted;
• pressure Businesses to provide benefits outside their published offers.

7. Respectful Behaviour

You must behave respectfully towards:

• Privi employees and representatives;
• participating Businesses;
• Business owners;
• Business employees;
• other Members.

The following behaviour is unacceptable:

• abusive language;
• threatening behaviour;
• intimidation;
• discrimination;
• harassment;
• aggressive conduct;
• behaviour likely to place another person at risk.

Privi reserves the right to take action where unacceptable behaviour occurs, whether online or during the use of a Business Offer.

8. Prohibited Technical Activities

You must not:

• attempt to gain unauthorised access to the Platform;
• interfere with security systems;
• introduce malicious software;
• distribute viruses;
• perform denial-of-service attacks;
• probe or test security vulnerabilities without permission;
• interfere with the normal operation of the Platform.

Any activity likely to compromise the security or availability of Privi is strictly prohibited.

9. Automated Access

Unless expressly authorised by Privi in writing, you must not:

• use bots;
• use automated scripts;
• scrape content;
• harvest data;
• extract Business information;
• copy databases;
• use automated monitoring tools.

Normal access using standard web browsers and supported mobile devices is unaffected.

10. Intellectual Property

You must respect the intellectual property rights of Privi and participating Businesses.

You must not, without prior written permission:

• copy content;
• reproduce branding;
• modify logos;
• distribute software;
• commercially exploit Platform content;
• reverse engineer software except where permitted by law.

11. User Content

Where Privi allows users to submit information, comments or other content, you are responsible for ensuring that your submissions:

• are accurate;
• are lawful;
• do not infringe the rights of others;
• are not misleading;
• are not defamatory;
• are not abusive;
• do not contain malicious software.

Privi reserves the right to remove content that does not comply with this Policy.

12. Fraud Prevention

You must not:

• impersonate another person;
• provide false information;
• manipulate Membership status;
• submit fraudulent refund requests;
• exploit software errors;
• attempt to obtain benefits to which you are not entitled.

Privi may investigate suspected fraud and cooperate with law enforcement agencies where required by law.

13. Reporting Concerns

Users are encouraged to report:

• technical issues;
• suspected fraud;
• inaccurate Business information;
• security concerns;
• misuse of the Platform;
• behaviour that breaches this Policy.

14. Enforcement

Where Privi reasonably believes this Policy has been breached, it may take one or more of the following actions:

• issue a warning;
• temporarily restrict access to the Platform;
• suspend Membership;
• terminate Membership;
• remove content;
• refuse future Membership applications;
• recover losses where legally permitted;
• report unlawful activity to the appropriate authorities.

The action taken will depend upon the seriousness of the breach and the surrounding circumstances.

15. Changes to this Policy

Privi may amend this Acceptable Use Policy from time to time to reflect:

• changes in legislation;
• operational improvements;
• security requirements;
• developments to the Platform.

The latest version will always be published on the official Privi website.

Continued use of the Platform after changes take effect constitutes acceptance of the updated Policy.