Subscription Terms

1. Introduction

1.1 Purpose of these Terms

These Subscription Terms explain how Privi Membership subscriptions operate, including subscription plans, payments, renewals, cancellations and related matters.

They form part of the contractual agreement between Privi and its Members and should be read alongside the Privi Terms & Conditions and Cancellation and Refund Policy.

1.2 Membership Subscription

Privi is a subscription-based Membership service.

An active subscription provides access to Member-only features and participating Business Offers for the duration of the paid subscription period.

Membership benefits are available only whilst the subscription remains active.

2. Subscription Plans

2.1 Available Plans

At launch, Privi offers the following subscription options:

• Monthly Membership; and
• Annual Membership.

Details of the current subscription prices are published on the official Privi website and mobile application.

2.2 Currency

Unless otherwise stated, all subscription prices are displayed and charged in Pounds Sterling (£).

2.3 Changes to Available Plans

Privi may introduce, amend or discontinue subscription plans from time to time.

Such changes will not affect existing Members until their next renewal unless required by law or otherwise agreed.

3. Purchasing a Membership

3.1 Account Requirement

A Privi account must be created before a Membership subscription can be purchased.

Members are responsible for ensuring that the information provided during registration is accurate and up to date.

3.2 Payment Authorisation

By purchasing a Membership, you authorise Privi and its appointed payment provider to collect subscription payments using your chosen payment method in accordance with these Subscription Terms.

3.3 Subscription Activation

Your Membership becomes active once:

• payment has been successfully authorised;
• your account has been activated; and
• access to the Membership service has been granted.

4. Subscription Renewals

4.1 Automatic Renewal

All Membership subscriptions automatically renew unless cancelled before the next renewal date.

By purchasing a Membership, you agree to recurring payments in accordance with your selected subscription plan.

4.2 Renewal Date

Renewal payments will normally be collected on or shortly before the renewal date using your nominated payment method.

Members are responsible for ensuring that valid payment details remain available.

4.3 Renewal Pricing

Membership renews at the subscription price applicable at the time of renewal.

Where Privi intends to increase subscription prices, reasonable notice will be provided before the revised price takes effect.

Members who do not wish to continue at the revised price may cancel before their next renewal date.

5. Failed Payments

5.1 Payment Failure

If a subscription payment cannot be collected, Privi may:

• notify the Member;
• retry the payment;
• temporarily suspend Membership benefits;
• restrict access to Member-only services.

5.2 Continued Non-Payment

Where payment remains outstanding after reasonable attempts to collect it, Privi may cancel the Membership.

Cancellation does not affect any outstanding payment obligations that arose before cancellation.

6. Cancelling Your Subscription

6.1 Member Cancellation

Members may cancel their subscription at any time using the cancellation methods made available by Privi.

Cancellation prevents future renewals but does not normally end the current paid subscription period.

6.2 Continued Access

Following cancellation, Membership benefits remain available until the end of the current paid subscription period.

Once that period expires:

• Member-only features will no longer be accessible;
• Business Offers may no longer be redeemed;
• the Membership will become inactive.

6.3 Re-Subscription

Former Members may purchase a new Membership at any time.

Any promotional pricing, introductory offers or previous subscription arrangements may no longer be available.

7. Complimentary Memberships

7.1 Complimentary Memberships

Privi may, at its sole discretion, provide complimentary Memberships to selected individuals.

Complimentary Memberships may be issued for purposes including:

• testing;
• promotional activity;
• business development;
• goodwill;
• recognition;
• administrative purposes.

The availability of complimentary Memberships does not create any entitlement for other individuals to receive one.

7.2 Duration

Complimentary Memberships may be:

• time limited;
• ongoing;
• renewable;
• manually managed by Privi.

The duration of each complimentary Membership is determined solely by Privi.

7.3 Withdrawal

Privi reserves the right to withdraw, amend or end a complimentary Membership at any time where reasonably necessary.

Examples include: misuse of Membership; operational changes; administrative error; security concerns; breach of Privi policies.

7.4 Non-Transferable

Complimentary Memberships:

• are personal to the individual receiving them;
• cannot be sold;
• cannot be transferred;
• cannot be exchanged for cash;
• have no monetary value.

8. Changes to Membership

Privi may introduce improvements to the Membership service throughout the subscription period.

Such improvements may include:

• additional Businesses;
• new Business categories;
• new Member features;
• enhancements to the Platform;
• technological improvements.

Privi may also remove or replace features that are no longer appropriate or commercially viable.

9. Suspension or Termination

Privi may suspend or terminate a Membership in accordance with the Privi Terms & Conditions.

Reasons may include:

• non-payment;
• fraud;
• misuse of Membership;
• breach of Privi policies;
• unlawful activity.

Where appropriate, Members may request that a suspension or termination decision be reviewed.

10. Refunds

Refunds relating to Membership subscriptions are governed by the Privi Cancellation and Refund Policy.

Nothing in these Subscription Terms limits any statutory rights available to consumers under applicable law.

11. Changes to these Subscription Terms

Privi may amend these Subscription Terms from time to time to reflect:

• changes in legislation;
• operational improvements;
• new Membership features;
• changes to payment processes.

The latest version will always be published on the official Privi website.

Where changes materially affect Members, reasonable notice will be provided.