Members' Rules

1. Introduction

1.1 Purpose of these Rules

These Member Rules set out the standards expected of all Privi Members.

They are intended to help ensure that Privi remains a trusted, fair and enjoyable Membership platform for everyone, including Members, participating Businesses and Privi.

These Rules should be read alongside the Privi Terms & Conditions, Acceptable Use Policy and all other applicable Privi policies.

1.2 Who these Rules Apply To

These Rules apply to every individual holding a Privi Membership.

By using your Membership, you agree to follow these Rules at all times.

2. Use Your Membership Personally

Your Membership is issued solely for your personal use.

You must not:

• share your Membership with another person;
• allow another person to use your account;
• sell, lend or transfer your Membership;
• allow another individual to redeem offers using your Membership.

Each Membership is intended for one individual only.

3. Keep Your Account Secure

You are responsible for protecting your account.

You should:

• keep your password confidential;
• use a secure password;
• keep your account details up to date;
• notify Privi promptly if you suspect unauthorised access.

You remain responsible for activity carried out using your account unless you have informed Privi that your account security has been compromised.

4. Follow Offer Conditions

Every Business Offer has its own conditions.

Before redeeming an offer, you should ensure that you understand:

• any booking requirements;
• excluded products or services;
• minimum spend requirements;
• valid days or times;
• expiry dates;
• redemption limits;
• any other published conditions.

Businesses may refuse an offer where its published conditions have not been met.

5. Be Honest

Members are expected to use Privi honestly and in good faith.

You must not:

• provide false information;
• attempt to manipulate offers;
• misuse Membership benefits;
• exploit software errors;
• knowingly obtain benefits to which you are not entitled.

Honest use helps ensure that Businesses continue to support the Privi Membership programme.

6. Treat Businesses with Respect

Participating Businesses choose to work with Privi in order to provide value to Members.

When visiting a Business, you are expected to:

• behave courteously;
• follow reasonable instructions;
• respect Business staff;
• comply with the Business's own lawful policies;
• present your Membership when required.

Privi will not tolerate abusive, threatening, intimidating or discriminatory behaviour towards Business owners or employees.

7. Treat Other Members with Respect

Where Members interact through any Privi service or communication channel, they are expected to act respectfully.

You must not:

• harass other Members;
• threaten other users;
• discriminate unlawfully;
• post abusive or offensive content;
• engage in bullying or intimidation.

Privi may remove content or take action against Members who fail to meet these standards.

8. Respect the Platform

Privi has been developed to provide a reliable Membership service.

You must not:

• interfere with the operation of the Platform;
• attempt to gain unauthorised access;
• introduce malicious software;
• interfere with security measures;
• disrupt the experience of other users.

Any activity intended to compromise the Platform may result in immediate action.

9. Use Offers Fairly

Business Offers are intended to be used exactly as published.

You must not:

• attempt to redeem expired offers;
• alter redemption methods;
• duplicate redemption codes;
• repeatedly redeem offers where not permitted;
• pressure Businesses to ignore offer conditions.

Fair use helps maintain trust between Members and participating Businesses.

10. Respect Intellectual Property

All content available through Privi remains protected by intellectual property law.

Without prior written permission, you must not:

• copy large sections of content;
• reproduce logos or branding;
• distribute software;
• commercially exploit Platform content;
• reverse engineer the Platform except where permitted by law.

Businesses also retain ownership of their own logos, branding and promotional material.

11. Report Problems

Members are encouraged to report:

• technical issues;
• incorrect Business information;
• suspected fraud;
• misuse of Membership;
• security concerns;
• inappropriate behaviour.

Prompt reporting helps protect the quality and integrity of the Membership service.

12. Consequences of Breaching these Rules

Where Privi reasonably believes these Rules have been breached, it may take one or more of the following actions:

• issue advice or a warning;
• request further information;
• temporarily restrict access to certain services;
• suspend Membership;
• terminate Membership;
• refuse future Membership applications;
• report unlawful activity to the appropriate authorities where required.

The action taken will depend upon the seriousness of the breach and the surrounding circumstances.

13. Changes to these Rules

Privi may amend these Member Rules from time to time to reflect:

• changes in legislation;
• improvements to the Platform;
• operational requirements;
• developments to the Membership service.

The latest version will always be published on the official Privi website.